About us

We accept orders via the Internet at https://crafter.world/

By ordering the goods, the purchaser accepts the offer and agrees with the business conditions of our website. We will immediately confirm to the purchaser the receipt of the order for execution.

Payment

Prices on our website (https://crafter.world/) are in euros, including VAT.

You can pay online with a card that is enabled for use on the internet. Transactions are encrypted and secure. Cards used for online payments must be issued in the EU.

Our website only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection.

International purchasers will be debited by their credit card company according to the exchange rate of the day on which the order is placed. At times, purchasers may be charged a small international transaction fee by their credit card company, which is beyond our control.

An order number will be issued when the order is placed. If there is a problem taking payment for all or a portion of your order we will attempt to contact you by email before cancelling the order. Once an order has been placed we make every effort to accommodate changes to the order, but ultimately the purchaser is responsible for submitting an accurate order at the time it is placed.

We reserve the right to make continuous changes in the prices of the goods on offer, as well as in the amount of transport costs, and these changes do not affect the rights of persons who ordered the goods before making these changes.

Delivery details

We deliver to addresses in European Union and Russian Federation.

You can order delivery through the following postal organizations:

Slovak post

If you choose to pay in advance by card and deliver it by Slovak Post (to the address) or when picking up the number at the post office (to the post office), you can find the prices on delivery here https://cennik.posta.sk/en choosing destination to your address.

FedEx

If you choose to pay in advance by card and deliver it by FedEx (to the address) or when picking up the number at the post office (to the post office), you can find the prices on delivery here https://www.fedex.com/en-sk/online/rating.html choosing destination to your address.

If you have any questions about delivery you can contact us via email: info@crafter.world

Returns & Refunds

We hope that you will be happy with your purchase, but should you wish to return or exchange an item, please follow the instructions below.

Please inform us, either by email, of any item you intend to return within 14 days of taking delivery. All items must be returned with all outer packaging and labels intact and be in the exact condition in which they were received. Please include a copy of your commercial invoice with all returns. Please also note on the invoice the reason for return and whether you are requesting a refund or an exchange.

Returns will be inspected upon receipt. If a returned item is found to be non-faulty, correct, and of the correct size, We will not accept any costs incurred in returning the item. If an exchange item is to be sent, the purchaser will be responsible for the shipping cost on the exchange item. In the event that an exchange is requested but not available a refund will be issued. If a refund is to be issued, it will be in the amount of the purchase price of the returned item. It will not include the original shipping charge for the order.

In the event of the return of damaged goods or goods bearing traces beyond normal treatment, We may charge the purchaser compensation for damage or wear and tear, the amount of which may be deducted from the amount of the sale price refundable to the purchaser.

Exchanges

If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please write us via email info@crafter.world and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by us.

Warranty

Consumers always have the right to a 2-year guarantee free of charge if the product turns out to be faulty or not as advertised. The 2-year guarantee period starts as soon as you receive your goods.

The available remedies depend on the nature of the defects.

Removable defects – If the defect can be removed, you can request their free and prompt removal. The trader should remove the defects without delay. The consumer can request a replacement instead of removal of the defect, unless this would involve costs disproportionate to the nature and severity of the defect. The trader can always replace defective goods instead of removing their defects, unless it causes serious difficulties for the consumer.

Irremovable defects – If the defect cannot be removed, if it is a defect that can be removed but has occurred several times (more than twice), or if it includes several defects (3 and more defects at the same time), the consumer can ask for a replacement or refund. In the case of other irremovable defects (that do not hinder use of the goods), the consumer can ask for a reasonable discount from the purchase price.

Refunds are issued to the credit card used to make the purchase.

We strive to process and ship your order within 30 business days of receiving your order, however, order processing time is dependent upon several factors:

• Processing time may vary depending on the time of year.
• Please allow slightly longer during the Holiday Season.

Claims

You can make a claim using our official email or postal address.

Email: info@crafter.world

Postal address:

Make sure to include the claim a cover letter with describing the defect, proof of purchase, your return address, and your bank account number in case of refund.

Claims are settled in the shortest time possible — within 30 days at the latest.

Contact information

If you have any questions you can contact us:

Purchaser care service: info@crafter.world